Workforce Planner – Northern Beaches

Workforce Planner – Rostering | National Networks Plus (NNP)Location: Frenchs Forest Sydney | Full-Time in the Office | Monday to Friday Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.About the RoleAs a Workforce Planner – Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively. You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.Key ResponsibilitiesAct as the main point of contact for client roster and staffing requests.Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.Complete handovers, maintain accurate documentation, and escalate any concerns as required.Support general office operations and assist with phones, emails, and administrative tasks as needed.Contribute to WHS compliance and continuous improvement of rostering processes.Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.What You Bring to the RoleStrong interpersonal and communication skills — phone and written.High attention to detail and the ability to multitask under time pressure.A client-first mindset and passion for delivering great service.Organised, solution-focused, and reliable in managing competing priorities.Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.Ability to remain calm and proactive in a fast-paced, ever-changing environment.Desirable Qualifications & ExperienceExperience working in an agency or health/community services environment.Understanding of rostering principles and workforce KPIs.Previous experience in rostering, scheduling, or workforce coordination.What NNP Offers YouNot-for-Profit salary packaging – take home more with tax-free benefits!(We’re proud to be the only agency of our kind in Australia offering this.)Monday to Friday hours – enjoy your weekends!Free On-site parkingAllocated Day Off (ADO) each monthDay off on your birthdayFriendly, supportive, close-knit team cultureOngoing training and development in a meaningful sector Apply Now!  or email recruitment@nnplus.com.au  AUD Frenchs Forest 2086

Workforce Planner - Northern Beaches

Workforce Planner – Rostering | National Networks Plus (NNP)

Location: Frenchs Forest Sydney | Full-Time in the Office | Monday to Friday 

Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

About the Role

As a Workforce Planner – Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

Key Responsibilities
  • Act as the main point of contact for client roster and staffing requests.
  • Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
  • Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
  • Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
  • Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
  • Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
  • Complete handovers, maintain accurate documentation, and escalate any concerns as required.
  • Support general office operations and assist with phones, emails, and administrative tasks as needed.
  • Contribute to WHS compliance and continuous improvement of rostering processes.
  • Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.
What You Bring to the Role
  • Strong interpersonal and communication skills — phone and written.
  • High attention to detail and the ability to multitask under time pressure.
  • A client-first mindset and passion for delivering great service.
  • Organised, solution-focused, and reliable in managing competing priorities.
  • Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
  • Ability to remain calm and proactive in a fast-paced, ever-changing environment.
Desirable Qualifications & Experience
  • Experience working in an agency or health/community services environment.
  • Understanding of rostering principles and workforce KPIs.
  • Previous experience in rostering, scheduling, or workforce coordination.
What NNP Offers You
  • Not-for-Profit salary packaging – take home more with tax-free benefits!
    (We’re proud to be the only agency of our kind in Australia offering this.)
  • Monday to Friday hours – enjoy your weekends!
  • Free On-site parking
  • Allocated Day Off (ADO) each month
  • Day off on your birthday
  • Friendly, supportive, close-knit team culture
  • Ongoing training and development in a meaningful sector

 Apply Now!  or email recruitment@nnplus.com.au 

Job Search



dividir

Hot Jobs



dividir

Job Alerts